The MOBILE TELECOMMUNICATION NETWORK (MTN) in Ghana, chose 30th of April, to be their customer outreach day, where Management would have to seek concerns from their customers with regards to their services.
This falls in line with the MTN National theme, which is the year of the customer. The day was observed for the first time in the NORTHERN REGION and the third time in the COUNTRY.
The program brought together all leaders and Agents of MTN from across the region to the Taxi Rank of TAMALE township where they were dispatched in groups of ten, to go round the town engaging the customers to seek their concerns and also introduce their services to them.
Agents were given sheets of papers to jot down concerns of customers such that management will be able to address them appropriately.
The program which started at 8am, ended at 2pm and was accompanied with refreshments for agents and media present.
At the end of the program, customers applauded the service and raised some concerns that management should consider and work them out for them.
Some of these concerns raised include; the difficulty that one has to pass through before getting a mobile money account, poor network in rural areas and the fraudulent activities in mobile money services.
Mr. Mahamadu Laar, the mobile money activation manager of the region, thanked the agents for their efforts in bringing the program to a success and added that they would work out all the concerns raised by customers.
Some of the agents, also expressed their joy for the care that their leaders showed them, through out the program.